Careers

• Join our high-performing national Technology team servicing the largest national legal partnership.
• Drive continuous improvement in service delivery, user experience and operational maturity within a professional services environment.
• Lead the delivery of high quality, reliable IT services that enable lawyers and business teams to perform at their best.
• Flexible work arrangements.

About us

HWLE is not your typical law firm. Our rapid rise to become the largest legal partnership in Australia shows that in our case, the differences are real. We deliver first class legal advice to our government and commercial clients in every state and territory across Australia. Firm wide, we have over 270 Partners and over 1700 people.

The opportunity

We’re seeking an experienced Service Delivery Manager for our Sydney office to oversee IT service delivery and drive improvements in user experience. Reporting directly to the CIO, this role is critical in ensuring that IT services align with business needs while maintaining a high standard of quality and efficiency. As part of our team, you will manage day-to-day IT operations and champion continuous improvement initiatives within a collaborative and innovative environment.

You'll be busy with:

• managing day-to-day IT service operations to ensure high-quality service delivery and alignment with business objectives.
• collaborating with internal teams and external vendors to ensure the timely resolution of incidents and service requests.
• driving continuous improvement initiatives to enhance service delivery processes and user satisfaction.
• leading and overseeing the change management process to ensure seamless implementation of IT changes with minimal disruption to business operations.
• actively participating in Incident, Problem, and Change Management processes to maintain a stable and secure IT environment.
• providing leadership and coordination for IT service teams, ensuring the effective delivery of solutions and advice to stakeholders.
• managing vendor relationships to ensure efficient and reliable operation of IT services.

To succeed in this role, ideally, you'll have

• at least 5 years of experience in IT service delivery or a related leadership role.
• strong communication skills, both written and verbal, with the ability to interact with stakeholders at all levels.
• a proven ability to manage vendor relationships and drive continuous improvement initiatives.
• excellent problem-solving skills and a proactive approach to managing service operations.
• strong technical understanding of Microsoft architecture and related products.
• outstanding time management skills, with the ability to prioritize tasks to meet fixed deadlines.
• a structured and logical approach to challenges, with high attention to detail.

What we offer

• Unrivalled career pathways: Our unique meritocracy model proudly offers our staff career development, promoting talent based solely on merit. Our size, range of experience and competitive pricing model will provide you with everything you need to succeed. Unlike our competitors, our Solicitor to Partner ratio enables greater mentoring and client engagement compared to our competitors. Our 180-day career forecasting sessions provide the platform to fast-track your progression.
• Location: Our cutting-edge office is conveniently located in the heart of the Sydney CBD amidst a fast-pace, high-networking legal community. Enjoy working in a state-of-the-art office environment with access to modern end of trip facilities.
• Great culture and a huge networking platform: Be part of a firm renowned for its friendly and down-to-earth culture. We also have sports clubs, social club and monthly firmwide drinks.
• Impact: Join a firm consistently ranked at the forefront of the Australian legal market, where your work is recognised nationally.

How to apply

To apply, please submit your CV via the 'Apply' function. Applicants must have full working rights in Australia and a valid practising certificate to apply. HWLE also strongly encourages applications from the Aboriginal and/or Torres Strait Islander community.

HWLE strives to create an inclusive environment where our people want and feel comfortable to bring their entire selves to work. Varied perspectives contribute to our collective success so whatever your background, we'd love to hear from you and encourage you to apply. If you have reasonable accessibility requirements that will enable you to participate equitably in our recruitment process, please reach out to Gabrielle Saunders for a confidential discussion.